Awards & Recognitions

Awards & Recognitions

At Brother, we strive to offer our customers superior value by providing them with high-quality, user-friendly, reliable and cost-effective products and services. We stand proudly behind the quality of our products because we believe in them. And according to the media and industry awards that our products have won, our views are shared by others. These accolades are a testament to Brother's innovation and industry leadership.

   
                              

The Medallion is to recognise eminent achievements by organisations and individuals in inspiring and sustaining a culture of service excellence in Singapore

Brother International Singapore was the first in the industry to offer a 4-hour complimentary express service, reducing the turnaround time from 2 days' to a stretched target of 4 hours. To establish lasting relationships with customers, moving them beyond just a one-off purchase, Brother International also introduced the ‘10Q' service’ to contact customers after 10 days, 10 weeks and 10 months post-purchase to follow up on their experience and gather feedback. Instantaneous remote support is also made available for customers through their ‘LogMe-In’ system, that allows their engineers to resolve customer’s technical issues without being physically present.

Brother International Singapore stands out as an innovative organisation that is constantly looking for new service offerings and ways to deliver good customer service to meet changing markets and customer needs. It has earned the respect of other Brother Global subsidiaries, which look to it as a regional role model.


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