Privacy Policy


We know that privacy on the World Wide Web is an important concern to our customers. We use the information we collect to better understand your preferences, respond to your needs and enhance your overall experience on our website. In this privacy policy, we state some of the practices we seek to adopt using our reasonable endeavours in relation to the use and disclosure of such information which is collected from our website.

The information we request, such as your name, mailing address and e-mail address will be used to fulfil your requests for information and assistance regarding Brother products and services. If you indicate an interest in receiving updates we may periodically send you information about other Brother products and services that we feel may be of interest to you. If your specific request requires assistance from one of our selling partners or service providers, we may pass your contact information to them for follow-up however, your information will otherwise generally be used only by Brother International (South Africa) Pty Ltd, its parent and subsidiary companies. We do not sell or make your information available to other companies who want to tell you about their products without your consent. As our privacy policy continues to evolve we will continue to place the latest version on this website.

This privacy statement covers the websites operated by Brother International (South Africa) Pty Ltd that includes, but is not limited to, sites of the following domains and sub-domains:

This Privacy Policy covers only information that is collected through this Website, and does not cover information that may be collected through software downloaded from the site or when collected from other sites that may be linked to this one.

If users have questions or concerns regarding this statement, they should first contact Brother International (South Africa) Pty Ltd's Webmaster by using our General Feedback and Comments Form (

Information Collection and Use

Information Collection
Brother International (South Africa) Pty Ltd collects information from our users at several different points on our Website:


In order to use some areas of this Website, a user must first complete a registration form. During registration a user is required to give contact information (such as name and email address). We use this information to contact the user about services on our site for which he has expressed interest. In most instances, it is optional for the user to provide information, and unique identifiers (such as, username and password), but encouraged so we can provide a more personalised experience on our site.

Request for Services

This site contains several areas where a visitor may request services (for example to place an order or request operational assistance) offered by Brother or to provide feedback. To fulfil these requests Brother may collect some required information as well as optional information that will help us satisfy your requests.


We store information we collect through registrations, cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Website, and to direct pertinent marketing promotions to them. Select information from your profile may be shared together with 3rd-parties if required to satisfy your request or in accordance with the practices set out under this policy. (See "Sharing" below.)


Brother takes all reasonable precautions to protect our users' information. When users submit sensitive information via the Web site,their information is protected both online and off.

When our registration form asks users to enter personal information (such as name, address, phone, e-mail, etc.), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

Communications from Brother

Special Offers and Updates

Established members will occasionally receive information on products, services, special deals and/or newsletters. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see the Choice of Opt-in/ Opt-out sections.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account and we reply via email or phone, in accordance with the user’s wishes.


These are the instances in which we will share users' personal information:

In specific instances where a visitor's request requires action by one of our staff, Partners or Service Providers, Brother International (South Africa) Pty Ltd may forward or provide access to information from the customer's profile. For example, to fulfil a request for quotation, Brother may forward the pertinent details such as contact information, intent to purchase (time, quantity, models, etc.) as well as any special requests.

For some marketing activities or service related surveys, Brother may enlist the help of a 3rd-party provider who may temporarily need to handle your information. For example, during a direct mail campaign, where we may send you announcements per your permission preferences, we may use a 3rd-party mailing house. In this case mailing lists are transferred to the 3rd party for the specific purpose of addressing the marketing materials.

Legal Proceedings

Though we make every reasonable effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on Brother.

Aggregate Information (non-personally identifiable)

We share aggregated demographic information with our partners and advertisers. For example we may, on a periodic basis, present information such as the number of visitors, areas of interest, relationship to Brother, etc. This is not linked to any personally identifiable information.


This Website may contain links to Brother Subsidiaries’ sites. Please be aware that we, Brother International (South Africa) Pty Ltd, are not responsible for the content or privacy practices of such other sites. We distinguish these 3rd-party websites by methods such as either opening them in a separate browser window or within a frame indicating the area within is not part of our site. In these instances the privacy policy of Brother International (South Africa) Pty Ltd website will not apply. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that you visit. This privacy statement applies solely to information collected by this Website.

Your Control Options

Choice of Opt-in / Opt-out. Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our site and product registration forms have an opt-in/opt-out feature so users who want access to certain areas of the site, receive selected information but want to opt-out of other materials, can keep their email address off of our lists.

Users who no longer wish to receive our e-mail communications may opt-out of receiving these by following the instructions included with each e-mail. We also offer an opt-out mechanism for all communications while registering a product online, or the user may contact us at 086 000 2929 to opt-out. This information will also be included in every e-mail that we send to you.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. Contact us by telephone at 086 000 2929 or email:

Notification of Changes

If we decide to change our privacy policy, we will post those changes to this privacy statement, accessible from the
homepage, and other places we deem appropriate. We will use our reasonable endeavours to use information in accordance with the privacy policy under which the information was collected. In some cases we may also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted.

Your consent

By using our website, you consent to the collection and use of this information as outlined in this privacy policy.


Nothing herein shall constitute our undertaking to maintain the confidentiality of any information provided to us in the course of any use of our Website.

Contact Information

If users have any questions or suggestions regarding our privacy policy, please contact Brother International (South Africa) Pty Ltd.

General Feedback and Comments
Postal Address: Postnet Suite #338 
Private Bag X8
Elardus Park

Web site URL (